Terms & Condition


Detailed Overview of our Terms

Medication and Vaccination Refund Policy At Midland Woman’s Health, our commitment to patient safety and regulatory compliance means that once medications or vaccinations have been administered or dispensed, they are non-refundable. This policy aligns with health regulations to prevent the redistribution of potentially compromised medications, ensuring every patient receives the highest quality care and products.

Appointment Booking GuidelinesTo ensure equitable access to our services for all patients, we ask that each patient books only one appointment per day unless additional same-day consultations are expressly recommended by their treating doctor. This approach helps us manage our resources effectively and ensures each patient receives the focused attention they need. Furthermore, we reserve the right to refuse service under circumstances that may compromise the health and safety of our patients and staff, or in cases of non-compliance with our policies.

Pre-Payment Requirements Securing an appointment at Midland Woman’s Health requires a pre-payment, which serves as a commitment to the scheduled consultation and aids in the efficient management of our appointment calendar.

• For New Patients : We may ask for a pre-payment amounting to up to 100% of the standard appointment fee for new patients. This fee covers the consultation but does not include additional charges for medications, tests, or any procedures that might be required

• Payment Deadline : All pre-payments must be made no later than 24 hours prior to the scheduled appointment. If this condition is not met, the appointment is subject to cancellation to free up the slot for other patients seeking medical attention.

• Completion of Payment : Following your consultation, any additional charges incurred during your visit for tests, medications, or services need to be settled in full directly with our staff.

Prescription Policy Our services extend beyond simple prescription fulfillment. Following a comprehensive consultation, prescriptions are issued at the mutual agreement between the patient and the doctor, based on a thorough assessment of the patient's health needs within a framework that is legal, ethical, and responsible. The authority to prescribe medication ultimately rests with the doctor, who exercises professional discretion to ensure the prescription is appropriate for the patient's condition.

Cancellation and Rescheduling Policy Our cancellation policy is designed to respect the time and access needs of all our patients. Given the high demand for appointments

• Cancellation Notice : If you need to cancel an appointment, we kindly request at least 24 hours' notice. This allows us to offer your slot to another patient in need.

• Cancellation Charges : Appointments canceled with less than 24 hours' notice will incur the full appointment charge, as this late notice does not allow us sufficient time to allocate the slot to another patient. For cancellations made with more than 24 hours' notice, a minimal 10% cancellation fee is applied to cover administrative costs, and we offer the option to reschedule the appointment at no additional charge.

Late Arrival Policy We understand that delays can occur but ask patients to notify us if they expect to be late. Arriving more than 10 minutes late for an appointment may necessitate rescheduling, as accommodating late arrivals can disrupt the schedule for other patients. We strive to manage our appointments in a way that ensures timely access for all patients, and adherence to scheduled times is crucial for this process.

Refund Procedures Refunds are processed with a 10% administrative fee to cover the costs associated with booking management and cancellation processing. Refunds for eligible pre-payments or deposits are issued back to the original payment method within 5-7 business days. Services that have been rendered, including administered treatments and medications, cannot be refunded as they are considered consumed at the point of service.

Privacy and Communication Practices Midland Woman’s Health is dedicated to maintaining the privacy of our patients while ensuring effective communication. Our Patient Privacy Policy is a key component of our Terms and Conditions, which all patients acknowledge and agree to upon engaging our services. We use various channels, including email, postal mail, and SMS, to communicate important information, always considering the patient's stated preferences.

Membership Services and Benefits We offer several membership plans designed to provide value and convenience, including options for individuals, couples, and families. These memberships offer a range of benefits, such as priority booking, discounted rates on tests, and annual health screenings, among others. Specific policies apply to late or missed appointments and cancellations within the membership framework, emphasizing our commitment to providing consistent, high-quality care to all our members.

Infection Control Commitment Infection control is a top priority at Midland Woman’s Health. We adhere to stringent protocols to prevent the spread of infections, ensuring a safe and clean environment for our patients and staff. Our annual infection control statement details the measures we've implemented and the ongoing improvements made to protect everyone who enters our facilities.

By choosing Midland Woman’s Health, patients agree to these detailed Terms and Conditions, fostering a transparent and cooperative healthcare experience.