Complaints Policy

Midlands Women’s Health

We are committed to providing high-quality care and value feedback from our patients. If you are unhappy with any aspect of our service, we encourage you to let us know.

How to Make a Complaint

Complaints can be made:

• In person
• By phone
• By email

Please contact:
Email: enquiries@midlandswomenshealth.co.uk

What to Include

Please provide:

• Your name and contact details
• A description of your concern
• Relevant dates or appointments
• Any supporting information

Our Process

• We will acknowledge your complaint promptly
• Your complaint will be investigated fairly and confidentially
• We aim to provide a response within a reasonable timeframe
• Where appropriate, we will explain any actions taken or improvements made

Confidentiality

All complaints are handled sensitively and will not affect your ongoing care.

Escalation

If you remain dissatisfied, you may be advised on further steps, including external review where appropriate.